Job description of 911 dispatcher

The dispatcher ii performs a variety of predominately responsible to complex work and under general supervision. A 911 dispatcher receives emergency and nonemergency calls, advising callers and dispatching emergency units to specific locations as necessary. A communications dispatcher, sometimes called a 911 dispatcher or 911 operator, answers calls from the public and coordinates the response of police. Position description inside a city, county, or state law enforcement agency, a police dispatcher is the first line of communication a caller has, and plays a key role in ensuring emergency personnel respond.

Receives incoming calls for police and security services, dispatches officers as appropriate, and monitors police radio alarms. All job postings below are provided to ghc 911 by the specified agency and are listed on the ghc 911 website as a courtesy. The job of a police dispatcher is an often overlooked, but very important role within the field of law enforcement. The job description for a 911 dispatcher may differ slightly based on the position. This is a fulltime civilian position generally responsible for receiving calls from the public for police services. To be an emergency dispatcher typically requires years of related experience. Job description a 911 dispatcher works on a computer aided dispatch cad system. Follow oral and written directions quickly and accurately. Additionally, emergency dispatcher typically reports to a supervisor or manager. The city of duncan is accepting applications for the position of dispatcher. The sdpd dispatch center is the primary answering point psap for all 911 and nonemergency calls from the city. The emergency dispatcher gains or has attained full proficiency in a specific area of discipline. Dispatchers must be available around the clock, so they often have to work evenings, weekends, and holidays. Operate radio, telephone, call director, and telecommunications device for the deaf equipment.

With millions of people searching for jobs on indeed each month, a great job description can help you attract the most qualified candidates to your open position. A communications operator 911 operatordispatcher is a public safety telecommunicator that is responsible for answering, processing, prioritizing, and dispatching incoming emergency and nonemergency calls for service using a computeraided dispatching system. Before you get a job as a 911 dispatcher, you need to make sure that you perfect your resumewriting skills. Applicants for dispatcher job placements are required to have a high school degree as a minimum academic qualification. Operate radio, telephone, or computer equipment at emergency response centers. A police dispatcher receives emergency and nonemergency calls to the police department and directs the appropriate number of police units to the scene. Dispatcher i, dispatcher ii, dispatcher iii supervisory, etc. New police dispatcher job description careers are added daily on. Dispatchers commonly work in the trucking and transportation industry, sending truckers to pick up and deliver materials, or the emergency services field, sending police, fire, and medical personnel to the homes of callers in distress.

Interpreting and relaying directions to responders. Furthermore, a 911 dispatcher also helps to identify the appropriate number of apparatus to dispatch for every emergency call that is received. In this position, you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing field units. Police, fire, and ambulance dispatchers job description. A communications operator is an essential part of the first. Dispatcher jobs apply now find a job careerbuilder. A large part of being a 911 dispatcher is having solid character and judgement. A dispatcher is the main line of communication for the police and at many agencies, the fire and ems response as well. When customers call with a problem, need service or request a product, the dispatcher.

Overall job prospects should be favorable because the work of a dispatcher remains stressful and demanding, leading some applicants to seek other types of work. Internship programs are offered to candidates who have the required qualifications for this job by organizations having. We are currently recruiting for a professional and reliable dispatcher to act as our companys first point of contact for emergency and nonemergency calls. Job openings greater harris county 911 emergency network. The job postings are from 911 call centers within the area that are seeking to employ emergency communications professionals. What is the job description of a police dispatcher. The police dispatcher receives calls from other police agencies and emergency services as well as the public. Dispatcher often will answer several different phone lines, generally. University of minnesota office of human resources minneota, mn, usa about the job psecc dispatcher positions in the class are responsible for the duties of a dispatcher in a public safety answering pointpsap, using 911 systems, security systems, terminals. Youll listen to the callers description of the situation, ask critical questions and determine the appropriate emergency response. Working as a communications operator is more than just a job. The first thing a 911 dispatcher does is to gather relevant information of where the incident has taken place.

In addition, 911 dispatcher typically reports to a supervisor or manager. A dispatcher i is the entry level and generally performs the routine work of the job or specific assignment under direct supervision during the initial training period and under close supervision thereafter. Dispatcher jobs dispatchers send help to callers as requested. Dispatchers are an important part of the team, as they are responsible for arranging repairs, servicing equipment and maintaining company records. Overtime and long shiftssometimes 12 hoursare common. As a 911 dispatcher, youll work in a telecommunications center and answer the phone when someone dials 911 for emergency assistance. The very first of first responders, 911 dispatchers play critical role in helping those calling in their darkest hours. Maintain a controlled and competent manner while working in a stressful environment. Being a 911 dispatcher gains or has attained full proficiency in a specific area of discipline. The primary focus of the 911 operator job description is to save lives, and as such, emergency dispatchers frequently provide potentially life saving instructions over the phone when people are injured or in other emergency situations. Receive reports from the public of crimes, disturbances, fires, and medical or. With millions of people searching for jobs on indeed each month, a great job description can help you attract the most qualified candidates to. A dispatcher i is the entry level and generally performs the routine work of the job or. The sdpd dispatch center is the primary answering point psap for.

Job description dispatcher, 911 police department human resources department 700 town center drive, suite 200. For those interested, you can find a sample dispatcher resume by clicking this link. Our 911 dispatchers are responsible for responding to emergency calls and then alerting the proper authorities. What is the job description of a 911 dispatcher answers.

This means that in your resume, you need to make sure that you have outstanding references who can speak to your character both personally and professionally. Job description using a computeraided dispatch system, an e911 officer receives emergency calls from the public requesting police, fire, medical or other emergency services. There are over 250 police dispatcher job description careers waiting for you to. Followed all medical protocol for giving bls information via the phone. Answered 911 and routine calls, and dispatched all fireemspolice as needed. Police dispatcher job description great sample resume. Apply to dispatcher, communication specialist, emergency dispatcher and more. I think well trained dispatchers are in fact, multitalented people who know about deescalating situations. Responsibilities include handling emergency calls through the e 911 system as well as answering other incoming calls for police services or information. The operator must determine the nature and location of the emergency, determine priorities, and dispatch police, fire, ambulance or other emergency units as necessary and. Dispatchers commonly work in the trucking and transportation industry, sending truckers to pick up and deliver materials, or the emergency services field, sending police, fire, and medical personnel to.

The calls come into the dispatch via telephone, computer system and radio. Your job description is the first touchpoint between your company and your new hire. However, given the high degree of precision needed to perform this job, many police departments require at least a few years in a dispatching capacity. The majority of job openings will come from the need to replace dispatchers who transfer to other occupations or leave the labor force. Lead dispatcher will ensure dispatchers perform daily duties in accordance with approved standard operating procedures sops and correct any deficiencies in. Job description dispatcher, 911 police department human resources department 700 town center drive, suite 200 newport news, va 23606 1800.

A 911 dispatcher takes calls and sends help and must be able to. They must provide dispatch and communication support. A 911 dispatcher is a telephone, radio or computer operator that connects people in need with fire, police and medical emergency services. They can work in police stations, hospitals or fire stations. The lowstress way to find your next police dispatcher job description job opportunity is on simplyhired. A 911 dispatcher receives emergency and non emergency calls, advising callers and dispatching emergency units to specific locations as necessary. Police dispatcher job descriptions human resources the. They should have a clean criminal record, must be citizens of the united states, and be over eighteen years old.

A communications dispatcher, sometimes called a 911 dispatcher or 911 operator, answers calls from the public and coordinates the response of police, fire or medical personnel to the scene of an. They must know basic first aid and cpr in case they need to instruct someone over the phone. Landing a job as a police dispatcher can be a great entry point for other work in criminology, or you can spend a full career in dispatch. Use this professional created dispatcher job description example to gain some inspiration on how to best craft your job description. Job description of a police dispatcher like other emergency dispatching positions, the minimum requirement for police dispatcher jobs is usually a high school diploma and a clear criminal record.

Responsibilities include handling emergency calls through the e911 system as well as answering other incoming calls for police services or information. Job description dispatcher, senior, 911 police department human resources department 700 town center drive, suite 200 newport news, va 23606 1800 fax. Included in a job description for a police dispatcher will be communicating well with officers as well as members of the general public. Must have a high school diploma or ged equivalent with. Maintaining files, call records, and information relating to emergency calls and other highly sensitive materials. They may need to call the fire department, police force, or ambulance personnel. Police, fire, and ambulance dispatchers work in emergency communication centers called public safety answering points psaps.

Their job description involves operating radios and taking phone calls to gather and forward information of ongoing crime, disturbances, or other emergency to the police. Description the city of the village of indian hill, ohio is accepting applications for the position of dispatcher for the indian hill rangers. This makes it easy for the 911 dispatcher to give a specific location of where the incident is to the officers on the ground. Skilled 911 dispatchers needs to emphasize in their resume assets such as selfcommand, excellent communication skills, decisionmaking abilities, judgment skills and emergency procedures expertise. They receive a variety of reports, ranging from car accidents to criminal acts in progress and coordinate the dispatch of the appropriate emergency responders. Dispatcher job description, qualifications, and career outlook. Make no mistake, working as a dispatcher can be incredibly stressful.